Frequently Asked Questions

Subjects :

❓ Frequently Asked Questions

Through the reporting platform, citizens can report problems, poor service, and suggestions, contributing to improving the city's services and liveability.

What is meant by reporting?

A report is a communication regarding a problem, a poor service, or a situation that requires the attention of the Municipal Administration.

How do I access the platform?

You can log in using the authentication methods available on the platform and following the instructions shown on the screen.

How is the confidentiality of reports protected?

Personal data is processed in compliance with data protection legislation. However, it is recommended that you do not include unnecessary personal or sensitive information in your description.

Are all reports published?

Reports may be reviewed before publication. Personal data, offensive content, or irrelevant information will not be published.

What does it mean to submit a map report?

This means indicating the exact location of the problem on the map, making it easier to locate the location and get the relevant office to intervene.

Is it possible to submit an anonymous report?

The ability to submit anonymous reports depends on the platform's methods. Authentication allows you to track the status of your case and receive any communications.

How do you identify the responsible office?

Simply select the category closest to the reported issue. The Administration can then assign the report to the appropriate office.

How long does it take for it to be taken care of?

Processing times may vary depending on the type, urgency, and the relevant office.

How long does it take to get a response?

The timeframe depends on the complexity of the issue and any necessary interventions. The status of the report can be viewed through the platform.

What does it mean that the report has been closed?

This means that the office has completed handling the report, providing a response or carrying out the activities deemed necessary.

Can reports only be submitted online?

The online platform is the fastest way to submit and follow up on a report. You can also contact the Public Relations Office for assistance.

Is the platform compatible with smartphones and tablets?

Yes, the platform can also be used via smartphones and tablets using a standard internet browser.

Is it possible to attach photographs?

Yes, when applicable, you can attach photographs that help describe the problem. The images must not contain personal data or irrelevant information.

How can I delete my profile?

You can check the available options in your personal area or contact support or the Customer Relations Office.

What information is best to include?

It is recommended to clearly indicate the location, describe the problem, specify when it was detected and attach, when possible, a photograph useful for its identification.

Frequently Asked Questions